For councils and housing associations

Clearer boiler triage for tenants and repairs teams.

BoilerBuddy helps tenants look up a fault code, try safe checks and understand when an engineer or emergency help is needed.

BoilerBuddy aims to help reduce avoidable call-outs and make tenant repair reports clearer.

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A simple tenant journey

How it works for your tenants

01
Enter the boiler and fault code
Tenants choose their boiler and look up the code shown on its display in BoilerBuddy’s verified library, built from official UK manufacturer manuals.
02
Get safe steps or escalation
They receive plain-English checks they can do themselves, such as repressurising or resetting when the manufacturer guidance allows it, and clear advice when to contact a Gas Safe registered engineer or get emergency help.
03
Send a repair request with code and details
If a repair is needed, the request can carry the fault code, boiler details, property address and tenant contact information for the repairs team.

Useful details, in one place

What your repairs team gets

When a tenant needs a repair, a structured request can give your team the details needed to understand the issue and follow up with the tenant.

Boiler fault code
Boiler make and model
Property address
Tenant name and contact details

Safety first

A boiler fault code alone is not a gas or carbon-monoxide emergency. If you smell gas, a CO alarm sounds, anyone feels unwell, or there is an unsafe flame, leave and call 0800 111 999 from outside.

Frequently asked questions

Is it free for tenants?: Yes.
Does it replace engineers?: No; it never advises tenants to open the boiler casing or do gas work.
Which boilers?: See the fault-code library.

For your organisation

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Tell us who you are and what your team would like to explore.

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