BoilerBuddy · smell of gas

Read this first — before anything else

If you can smell gas.

Four steps. In order. From outside the property.

If you can smell gas, follow STOP, OPEN, LEAVE, CALL in order. If safe and without delay, turn off the gas at the meter using its control handle; do not enter a cellar or basement to reach a meter there. From outside, call 0800 111 999 (National Gas Emergency Service, 24/7, free from any phone) after everyone, including pets, is out.

These steps are not a substitute for a qualified opinion. They are the safe action between the moment you realise something is wrong and the moment a Gas Safe registered engineer takes over.

Four steps. In order.

If you can smell gas, run these in order.

Do not skip or reorder the steps. Turn off the gas at the meter only if you can do so safely and without delay; do not enter a cellar or basement to reach a meter there. Open doors and windows on the way out if it costs no extra delay, then leave.

  1. 1

    STOP

    Do not turn any switches on or off, light a match, use a mobile phone inside or smoke. If you can do so safely and without delay, turn off the gas at the meter using its control handle. If the meter is in a cellar or basement, do not enter to reach it; leave the property.

  2. 2

    OPEN

    Open doors and windows on the way out if it costs you no extra delay. Don't stop to fiddle — getting out cleanly comes first.

  3. 3

    LEAVE

    Take everyone out of the property — including pets. Don't go back in for keys, phones or anything you can come back for later.

  4. 4

    CALL

    From outside the property, dial 0800 111 999. The line is the National Gas Emergency Service, open 24/7, free from any phone. They'll guide the next steps.

Read this first — before anything else

National Gas Emergency Service

Free from any phone · open 24/7 · from outside the property

0800 111 999National Gas Emergency Service

If nobody is in immediate danger

If you're not in immediate danger, return to the symptom hub.

The symptom hub is built for non-emergency symptoms — no hot water, pressure drops, the boiler that won't relight, error codes on the display. Pick the one that matches your boiler and the safe-at-home checks come first.

I'm safe — back to symptoms →

Source: National Gas emergency guidance

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