BoilerBuddy · smell of gas
If you can smell gas.
Four steps. In order. From outside the property.
If you can smell gas, follow STOP, OPEN, LEAVE, CALL in order. If safe and without delay, turn off the gas at the meter using its control handle; do not enter a cellar or basement to reach a meter there. From outside, call 0800 111 999 (National Gas Emergency Service, 24/7, free from any phone) after everyone, including pets, is out.
These steps are not a substitute for a qualified opinion. They are the safe action between the moment you realise something is wrong and the moment a Gas Safe registered engineer takes over.
Four steps. In order.
If you can smell gas, run these in order.
Do not skip or reorder the steps. Turn off the gas at the meter only if you can do so safely and without delay; do not enter a cellar or basement to reach a meter there. Open doors and windows on the way out if it costs no extra delay, then leave.
- 1
STOP
Do not turn any switches on or off, light a match, use a mobile phone inside or smoke. If you can do so safely and without delay, turn off the gas at the meter using its control handle. If the meter is in a cellar or basement, do not enter to reach it; leave the property.
- 2
OPEN
Open doors and windows on the way out if it costs you no extra delay. Don't stop to fiddle — getting out cleanly comes first.
- 3
LEAVE
Take everyone out of the property — including pets. Don't go back in for keys, phones or anything you can come back for later.
- 4
CALL
From outside the property, dial 0800 111 999. The line is the National Gas Emergency Service, open 24/7, free from any phone. They'll guide the next steps.
Read this first — before anything else
National Gas Emergency Service
Free from any phone · open 24/7 · from outside the property
If nobody is in immediate danger
If you're not in immediate danger, return to the symptom hub.
The symptom hub is built for non-emergency symptoms — no hot water, pressure drops, the boiler that won't relight, error codes on the display. Pick the one that matches your boiler and the safe-at-home checks come first.
Source: National Gas emergency guidance
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